COMPLAINTS PROCEDURE

If you are unhappy with your care or the service you have received, it is important to let us know so we can improve.  There are two ways to tell the NHS what you think:

  1. Give feedback
  2. Make a complaint
Giving Feedback

Feedback helps us improve the quality of your care. 

Once you give your feedback we get back to you to discuss 

If you are unhappy with an our service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.

Submit Feedback: Please proceed to submit your Feedback by clicking here

Making a complaint

You can complain easily with our form submission link below this article. Please read this carefully,You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint.

Anyone can complain, including young people. A family member, carer, friend or your local MP can complain on your behalf with your permission.

What can I expect if I complain?

You should:

  • have your complaint acknowledged and properly looked into
  • be kept informed of progress and told the outcome
  • be treated fairly, politely and with respect
  • be reassured that your care and treatment will not be affected as a result of making a complaint
  • be offered the opportunity to discuss the complaint with a complaints manager
  • expect appropriate action to be taken following your complaint
  • Can I get help to make my complaint?

If you feel you would like help to make your complaint support is available. Some people may decide not to make a complaint because they are put off by the process, find it confusing or believe nothing will happen. If you are thinking about making a complaint it is important to know that you have access to local advocacy to help you make your complaint and provide support throughout the complaints process. 

We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. 

If you are unhappy with our response, we will provide further guidance and next steps for your complaints process.

Submit Complaint:: To lodge a formal complaint, please click here; 

  

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